29 January, 2019 @ 9:00 am – 4:30 pm
coleg llandrillo
Llandudno Road
Rhos on Sea
LL28 4HZ
Glenda Bibby
Customer Service Training

“It’s 6 times more expensive to acquire a new customer than retain an existing one.”

Contemporary Customer Service, wow your customers in 2019! Book this short HE course today.  It will equip you and your staff with the skills and confidence for competitive advantage, by building customer loyalty.  Develop an effective and robust approach to customer service, firstly, by evaluating your current processes.  Following that you will review industry bench marks and best practice. Finally we will help you implement continuous improvement strategies for now and the future. This course will help you adopt quality assurance systems to ensure a high level of service is maintained within your organisation.
Join us to develop a customer service approach for your business, that really wows.  So book today to wow your customers in 2019, email nwba@bangor.ac.uk or fill out the form below:


“Businesses need to keep innovating and improving their service, or risk being left behind. For all businesses then, it’s essential to establish a continuous improvement process that will constantly improve the customer experience, helping to keep your customers delighted with your service, and helping to boost loyalty.”
The European Social Funded (ESF) backed North Wales Business Academy offers the Contemporary Customer Service module with up to 70% discount off the commercial cost of the course.
Duration: 2 days.
Location: Coleg Llandrillo, Rhos-on-Sea Campus, also available on-site (min cohort 6).
Assessment: 75% practical presentation, 25 % theory.
Costs: Places start at £150 per person based on a small business after discount of 70% is applied to the commercial cost. Other discounts of 50% & 60% available for large/medium.
Dates: 29 January & 19th February 2019 or 14 & 28 May 2019. Other dates can be arranged for suitably sized cohorts.

How do I book?

Email nwba@gllm.ac.uk or Glenda Bibby bibby1g@gllm.ac.uk. Alternatively contact Busnes@LlandrilloMenai on 08445 460 460.

For the latest information follow NWBA on TwitterInstagram or Facebook.

Contemporary Customer Service | Short HE Course @ Coleg Llandrillo

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